FAQs
Orders & Subscriptions
FAQ
Do I need an account to order?
You do not need an account to order single boxes. If you are subscribing, you will need to set up an account.
FAQ
What payments do you accept?
We accept all major credit cards, Apple Pay, Amazon Pay, Google Pay and PayPal.
FAQ
Do you offer refunds?
At this time, we offer refunds on a case by case basis.
FAQ
What is your return policy?
We do not accept returns of any kind. If you are not satisfied with your order, we will work with you to make it right.
FAQ
Can I buy in bulk?
At this time we only offer 30 count boxes at a time.
FAQ
Are you sold in stores?
We are in select stores across the country including TJ Maxx, Marshalls, Pete's Fresh Market, Bashas' and Hometown Pharmacy
FAQ
Can I purchase this in Canada?
We hope to be on Amazon Canada soon! Right now you can shop here and we will ship to you :)
FAQ
I forgot to add my discount code. Help!
We are happy to provide a one time refund for non-subscription orders. Please email us at contact@drinkgohydrate.com
FAQ
How do I manage my subscription?
Please login to your account and click "manage subscription".
FAQ
How do I change my subscription address?
Please login to your account and click "manage subscription".
FAQ
I placed an order but haven't gotten a confirmation?
Please reach out to us and we will try and locate your order.
FAQ
My order is marked delivered but I haven't received it
This can happen. Please send us a message and we can look into it further. contact@drinkgohydrate.com
FAQ
I placed my order but need to changed something
Please email us ASAP contact@drinkgohydrate.com. Sometimes we can make a change before it ships.
Products
FAQ
What flavors are in your mixed boxes?
Our mix 10 and 30 boxes have grape, fruit punch, kiwi strawberry, lemon citrus and cherry limeade.
FAQ
Are your products recyclable?
Our stick packs are not recyclable (yet) but our boxes are.
FAQ
What sweetener do you use?
We use all natural stevia!
FAQ
Is GoHydrate kosher?
Our product is not kosher.
FAQ
Is GoHydrate Vegan?
GoHydrate is not vegan.
FAQ
Is GoHydrate Gluten Free?
It sure is!
FAQ
Does GoHydrate contain any common allergens?
Here is a link to our allergan statement.
FAQ
Where can I find a list of ingredients?
Ingredients can be found on any product listing page.
FAQ
What does Instant Hydration Technology® mean?
Our 5 electrolytes are formulated as an instant hydration solution which delivers 5 electrolytes immediately to your body.
FAQ
Will your limited edition flavors be available in a mix box?
At this time all Limited Edition flavors are only available in 30 count boxes.
FAQ
I've read that you need sugar to absorb electrolytes?
Our drink does not require sugar to transport the electrolytes to your body. We are an isotonic solution that is immediately bioavailable to you.
General
FAQ
When should I drink GoHydrate?
You can drink whenever you’d like! We recommend a packet in the morning to jumpstart your hydration, and again in the afternoon to sustain your hydration.
FAQ
How do I use GoHydrate?
Simply open the stick pack, pour in 16-20 ounces of water, stir/shake, enjoy!
FAQ
How many packets can I have in a day?
You can have as many as you want!
FAQ
Can I pre-make GoHydrate and store it in the fridge?
You sure can! We recommend consuming within 48 hours.
FAQ
Is Gohydrate safe for pregnant women and breastfeeding?
GoHydrate is only five electrolytes and vitamin D. GoHydrate is safe for all normal pregnancies and breastfeeding. We always recommend checking with your medical provider if you have specific questions.
FAQ
Is GoHydrate safe for kids?
It absolutely is!
Shipping
FAQ
Do you offer free shipping?
We do! All orders over $45 ship for free in the USA. All subscriptions ship for free ALWAYS. Shipments to Canada are a flat rate of $20USD.
FAQ
Do you ship around the world?
We do! If you're interested in placing a custom order, please email contact@drinkgohydrate.com.
FAQ
What shipping provider do you use?
We ship via DHL that then brings it to USPS for final delivery. You can select various shipping speeds at check out.